Web Editor does not open

[JohnGoat]

Hi everbody,

I am using ArcGIS Enterprise 11.3, the web editor does not open, I could not find a source about the reason. he page does not respond, it remains a white page.

@CraigGillgrass 

[modal] component is deprecated and will be removed in v4. Use "dialog" instead.

[CraigGillgrass]

@PierreloupDucroix no, we are not able to reproduce this issue. If you've already tried the other steps recommended in the thread, I'd suggest contacting Support so they can troubleshoot this with you.

[PierreloupDucroix]

Restarting the portal didn't solve the issue and upgrading to 11.4 or 11.5 is not an option now.

I will have to log a case.

Regards

[PierreloupDucroix]

FYI, I found this documentation that explain how to resolve the issue : https://support.esri.com/en-us/knowledge-base/problem-blank-screen-displayed-when-accessing-arcgis-w...

Be sure to add the full URL of the portal, ie. https://portalUrl/webadaptor/

Now it is working again \o/

[PierreloupDucroix]

[EDIT]: After installing some portal patches, the configuration file reverted to "portalUrl": "https://@sbaseurl@/".

I had to manually edit the file once more...

[CraigGillgrass]

@PierreloupDucroix we've confirmed the issue and its been addressed in subsequent releases.  Unfortunately, it cannot be back ported.

So, when installing further patches, you will need to go through the steps in the article.

I apologize it took so long to get this sorted.