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Portal upgrade issue

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11-28-2019 07:28 AM
Haider_Ali
Frequent Contributor

Hi,

I am facing an issue while upgrading ArcGIS Portal from 10.6.1 to 10.7.1. The problem is occurring when I ran the upgrade portal (trough tool available in installation directory and web interface of portal) with below error messages

  1. esri.arcgis.portal.admin.core.site.migration.MigrationException: Failed to upgrade the PostgreSQL from 9.6.8 to 10.6.
  2. esri.arcgis.portal.admin.core.site.migration.MigrationException: java.lang.Exception: Source path C:\arcgisportal\db\postmaster.pid does not exist.

Note that I already checked the permission of arcgisportal folder and the account through which portal service is running has write access on it.

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14 Replies
ChristianStern
Occasional Contributor

Did you ever manage to solve this problem? It seems that I am running into the same issue while upgrading from 10.6.1 to 10.8. This had happend also when trying to upgrade from 10.6.1 to 10.7.1 but finally I sticked to 10.6.1 and hoped it would be better with 10.8...

Christian

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Haider_Ali
Frequent Contributor

ESRI support team was able to fix the issue using following steps

-In the arcgisportal/content/items folder, there was a kml folder, removed that folder from folder
-Ran the following workflow:
   1.Stop Portal for ArcGIS service
   2.Rename Content, db, and index folders inside C:/acrgisportal to to Content_old, db_old, index_old
   3. Copy the Content, db and index folders from C:\arcgisportal\upgrade-backup\10.6 and place them into C:\arcgisportal
   4. Clear browser cache and close browse

Run the setup again


-Site was successfully upgraded

ChristianStern
Occasional Contributor

Ali,

this did the magic also for me! Thank you very much for your help.
I wonder now if something is missing in the portal because we copied the 10.6 content...? What did you do with the "_old"-folders?

Best wishes

Christian

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JonathanQuinn
Esri Notable Contributor

So the presence of the "kml" folder caused the upgrade to fail? Was this logged as a bug?

Christian Stern‌, you can delete the _old folders when you're confident the upgrade completed successfully.

PhilippeVan_De_Vreken2
Occasional Contributor

Hi Ali,

I run into the same issue. However, I don't have a 'kml' folder, but I will try your workaround

Just one question about the workflow that fixed it: when you say "run the setup again": do you mean running again the Portal for ArcGIS installer? Or just redoing the Continue Portal Upgrade part in the browser?

Thank you and best regards

Philippe

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Haider_Ali
Frequent Contributor

Hi Philippe,

                     Its better to create a support ticket then if kml folder is not there , run the setup again meant  Continue Portal Upgrade part in the browser

Regards,

Haider

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PhilippeVan_De_Vreken2
Occasional Contributor

Thank you for your answer. I will log a support ticket indeed

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ChristianStern
Occasional Contributor

Hi Philippe,

in the end, this workaround didn't help me because it brought the system (content) back to the state of 2018 when I had 10.6 installed. So I also suggest to open a case.

That's what I will also do in the end but not right now because of time reasons.

Good luck

Christian

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PhilippeVan_De_Vreken2
Occasional Contributor

Thanks for your reply

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