Hi! I was running Portal for ArcGIS on a Windows Server 2012 R2 server for a while until up to a week ago when it suddenly went down. The Portal for ArcGIS Windows Service shows that the service is running but it is not possible to access the portal site on port 7443. I took a look at some of the logs and this is what I got from the Portal logs in the arcgisportal folder:
Failed to start the portal. The observer's beforeStart() function returned a failure.
Also had a look at the logs in the C:\Program Files\ArcGIS\Portal\framework\service\logs folder and got the following in the service-0.log:
<Msg time="2019-07-28T18:13:49,381" type="SEVERE" code="218010" source="Portal Admin" process="1592" thread="1" methodName="" machine="" user="" elapsed="">The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections. Restart the portal machine or machines and if the problem persists, contact Esri technical support (U.S.) or your distributor (customers outside the U.S.).</Msg>
Got the following on the service-error-0.log:
Sun Jul 28 18:13:54.019 EAT 2019 java.lang.NullPointerException
Sun Jul 28 18:13:54.019 EAT 2019 at com.esri.arcgis.portal.observers.ConfigObserver.c(ConfigObserver.java:793)
Sun Jul 28 18:13:54.019 EAT 2019 at com.esri.arcgis.portal.observers.ConfigObserver.e(ConfigObserver.java:900)
Sun Jul 28 18:13:54.019 EAT 2019 at com.esri.arcgis.portal.observers.ConfigObserver.beforeStart(ConfigObserver.java:191)
Sun Jul 28 18:13:54.019 EAT 2019 at com.esri.arcgis.portal.impl.ObserverManager.beforeStart(ObserverManager.java:159)
Sun Jul 28 18:13:54.019 EAT 2019 at com.esri.arcgis.portal.impl.NodeAgent.start(NodeAgent.java:246)
Sun Jul 28 18:13:54.019 EAT 2019 at com.esri.arcgis.portal.impl.Main.start(Main.java:83)
Might anyone have an idea how to solve this issue. What might I be doing wrong?
