Portal for ArcGIS 10.6.1 Root node missing Error

09-23-2019 11:26 PM
New Contributor II

We have Javascript  Application Developed ESRI to view 3D Scene. 3D Scene stored in Portal for ArcGIS 10.6.1 

However Javascript application cant render the 3D building view in Chrome Browser. Application console is showing below error :

esri.layers.SceneLayer] #load() Failed to load layer (title: 'Building ad history', id: '16a6326bf3c-layer-0') e {name: "sceneservice:root-node-missing", message: "Root node missing.", details: {…}}

What is this Root node missing error ? We have not changed the service at all. Is it problem with ArcGIS Portal 10.6.1 ? 

Our Environment :

ArcGIS Enterprice System (Portal) 10.6.1 
Federated ArcGIS Server 10.6.1 
One Relational Database Server 10.6.1 

Is there any fix for this issue ? 

1 Reply
Occasional Contributor


I had a similar issue after upgrading to 10.6.1. I believe this error is related to ssl 3.0 security.

To resolve this I had to update a setting in internet explorer on my hosting ArcGIS Server.

You need to login to the ArcGIS server using the domain account. In internet explorer go into internet options, then click the advanced tab scroll down to security and check the ssl 3.0 box and apply.

You should now be able to publish your 3d scenes.

Hopefully this resolves your issues.



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