error to access datastore after update/patch

492
2
07-03-2020 09:31 AM
GeoMapps
New Contributor III

hello

i have a server 10.7.1 with portal and the datastore in the same server 

windows 2019 on AWS

all was fine but after the apply some updates using the update tool all my hosted service cant be accessed i check and found  and error to acces to datastore , when run  

describedatastore 

Error encountered: The data store machine may not have been initialized. 

 

when i check the windows service the datastore is running 

when i run the datastore configurator i got the image error

regards

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2 Replies
mdonnelly
Esri Contributor

Hello,

These kind of errors can be tricky. I recommend that you raise a support call with Esri.

Regards,
Mark
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TerryLulf
New Contributor

I've encountered a similar error during an upgrade from 18.0 to 19.0. I've opened a ticket with Esri. 

Did you have any success with this issue after posting your problem?

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