Default template app does not work

[CarolinaRPF]

I use ArcGIS Enterprise Portal and every time I try to create any default template app in Create > App from template than I fill all the information needed and click Finish it appears the error: "Internal Server Error", although no error is reported in the server logs. The Portal configuration in My Organization > Edit Settings > Map > Configurable Apps is set to ESRI Default, as recommended. Does anyone know how to make it work?

Thanks

 

[RickeyFight]

@CarolinaRPF 

What version of ArcGIS Enterprise are you using? 

[CarolinaRPF]

10.7.1