Cannot Delete Portal Users

[BobbiLay]

I keep getting the same error (when I'm logged in as admin): Cannot delete user *%$*(*^ Member must not own items or groups.... I could understand if this person did own ANYTHING but the person has never even logged in.  We have hardly used Portal and I recently upgraded to 10.3.  I'd be perfectly happy to just start from scratch but I'm not sure what I would change to get a clean slate.  I feel like a full uninstall may not even do it.  If I don't find a way to get rid of users I may end up doing that.  Command line deleteusers is no help either.

boo

[FabianMeyer1]

Yes, it did.

[AnibalMmartinez]

Gracias, tenemos el mismo problema en nuestra empresa con 10.5.0,  y esto ocurrió con el agregado del primer usuario. ¿Si lo solucionamos, hay garantía de que no vuelva a pasar?, ¿se sabe porque ocurre el issue?. Gracias Anibal

[TroyBum72]

This worked PERFECT for me too.  Thanks!  It is nice when the forums have good useful information, and people report back successes.  NOTE:  The pgsql tools all say "initial admin account and pw" and it means it, not sure how/if you can change the password but we do have a rigorous PW management/recycle/complexity standard and it took a bit to come up with the "original" password in order to run the pgsql tools.  🙂

[MarkWestergaard]

I realize this thread is a bit old, but I ran into this issue on my new 11.1 installation (Linux) after enabling SSO with Azure Active Directory. Prior to AAD, I gave myself a regular "built-in" account for initial testing. After enabling SSO, I transferred all of the content from that account to my new AAD account. I verified the test account had no items and no group memberships. When I tried to delete the test account, it claimed there were items or groups. If I tried to display either, it claimed there were none.

I used the psql command described above but the account persisted in the portal interface and I could see the index status was incorrect, also described above. The reindex step ultimately cleared it.