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ArcGIS Enterprise Portal License Update Question

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11-06-2024 07:06 AM
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SarahWright
Emerging Contributor

Hello, my organization is running ArcGIS Enterprise 10.9.1. I am wanting to add licenses purchased to my enterprise portal licenses. When I go to My ESRI to generate my license file I do not have the option to add my previous licenses to the file. My previous are greyed out stating 0 available. Only my new licenses purchased are available. 

Do I only need to add the new licenses and generate the file? Will my previous licenses be saved to the file as well?

This is not documented clearly anywhere I could find. This is very confusing because everything you read states the license file overwrites your existing licenses. I do not want to process this update until I am sure all my license will be in the file I generate. 

Thank you,

Screen shot attached for reference. 

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SarahWright
Emerging Contributor

Thanks everyone, I was able to successfully update our licenses.

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