"User is not licensed to use Drone2Map" error

[KellyPilarski]

I have been unable to open Drone2Map due to an authentication error. We used the program about 3 weeks ago, and  it was running fine. I double checked my Portal licences, and the user that is attempting to log-in has a confirmed license associated to the login in. 

[AmnoyAm]

Zatil,

Every case may be different.  Do you have a case open with tech support?  If not, can you describe your environment and what problem you're having?