Debug ArcMap 10.3 start - process ends with 'Loading Document...' message.

[ValentinWittich]

How can I debug the initial process of ArcMap 10.3.1 for Desktop? The ARCMAP.exe process get's killed after hanging a while with the "Loading Document..." message.

What I have done so far:

• Check and reset the Normal.mxt
• Reset AppData\Roaming\ESRI\Desktop10.3
• reinstall ArcGIS 10.3.1

It seams like something is blocking the initialing process. Interesting is that the process gets about 70,000 K memory and then doesn't change anymore until it get killed. Any ideas how to debug the start of ArcMap?

[ChrisSmith7]

By chance, have you tried the MXD Doctor?

[ValentinWittich]

yes I did that too, but with a fresh installation it should be normally not a problem of the Normal.mxt itself...

[JayantaPoddar]

Try turning off the firewall/ Allowing ArcGIS applications through firewall

[ValentinWittich]

I don't think the firewall is the problem. As ArcMap get a valid license status and I  can start ArcCatalog.

[JayantaPoddar]

This can result from an upgrade to Python 2.7.11, which was released on December 12, 2015.

Check this out...

45924 - ArcMap crashes during Loading Document launch stage

[ValentinWittich]

I'll check that...

[ValentinWittich]

Unfortunately the  bug is not the problem, I use the first workaround but still the same result, ArcMap doesn't start.

[JonMorris2]

Bit of a long shot, but do you have any printers configured? Once a Windows update knocked out my printers and ArcMap wouldn't start. It checks the default printer on startup and if there is nothing there, crashes.

[ValentinWittich]

I'll check that too...