March 2022 update of Dashboards malfunction with embedded Surveys

[TylerBragg2]

I just discovered this morning (March 23, 2022) that the newest update to Dashboards (released on March 22, 2022 from the best information I can find) has broken the functionality of embedded surveys.  Specifically, non-public facing surveys that require ArcGIS Online org credentials.  It seems as though the Dashboard is not passing the logged-in user credentials to the embedded survey, thus restricting access to the survey and causing an error that the user does not have permission to access the survey.  

This is causing a significant impact to our organization, so I did file a support request and have a case assigned.  I was also informed that the problem has been reported to ESRI already and has been identified as a Bug (BUG-000147847).  I have officially escalated the bug, so that's about all I can do at this point.  

I didn't see any posts about this when I searched this morning, so I wanted to get something out there for any others who are experiencing this issue.  I spent quite a bit of time attempting to identify the problem on my end, thinking it was something that I had wrong on my end.  So hopefully this will save someone else the time in doing that.  

[ZhifangWang]

Hi @TylerBragg2 ,

Sorry for the incovenience.

Can you please confirm if your case is the same with https://community.esri.com/t5/arcgis-survey123-questions/embedded-form-in-dashboards-no-longer-openi... ?

[TylerBragg2]

@ZhifangWang Thanks for your quick response!  After reviewing the thread at the link you posted, it appears that I am experiencing the same issue, so we can let the responses be directed to that thread.  Thanks!

[TylerBragg2 · Accepted solution]

This BUG has been marked as closed and, after some initial testing, it appears as if functionality has been restored.  Thanks ESRI team for the speedy resolution to this problem!

[BrianHoffheins]

This issue is has still not been resolved in my organization.  I have multiple dashboards with surveys embedded and only myself(admin account) can properly see the survey. The rest of my team sees www.arcgis.com refused to connect error.

[ZhifangWang]

Hi @BrianHoffheins ,

Would you mind sharing more information?

• Did all your dashboards with surveys embedded work well (you and your org members can both access the survey) before the Survey123 update on 3/22?
• Are all dashboards cannot work for your org members or only some of them?
• Are the embedded surveys and all your team members in the same org with you or either of them is outside your org?
• Do you use ArcGIS Dashboard in ArcGIS Enterprise (if yes, which version?) or in ArcGIS Online?

[DanielLoegelCMS]

We did run into the same issue of our embedded surveys not working after the AGOL update the night before. Always causes a bit of a panic when they stop working. Clearing the browser cache solved the issue.