Install Error

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05-28-2015 01:02 PM
mpboyle
Regular Contributor

I'm trying to update Operations Dashboard and am getting the error shown below.  I have not downloaded a file, I'm just opening Operations Dashboard and trying to update the existing install.  I believe I had a similar issue when originally installing and don't remember how the install finally went through.

If I click on 'Details' from the screenshot below, I get the attached log...which to me, doesn't make much sense.  I was hoping someone could point me in the right direction...?

Thanks in advance!

ODError.JPG

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mpboyle
Regular Contributor

Our issue has been solved.  It was an internal firewall setting that was blocking password protected zip files.  I could install Operations Dashboard when outside our network, but only after this setting was disabled on our network could I install it on a machine inside our network.

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