Cannot Install Operation Dashboard for ARCGIS Online (10.2.2)

4610
4
05-07-2015 03:36 AM
ALIHash1
New Contributor II

Dear All,

Is there any way of installing Operation Dashboard on a windows 7  Machine. I am getting the following error when i try to install the application.

PLATFORM VERSION INFO

  Windows : 6.1.7601.65536 (Win32NT)

  Common Language Runtime : 4.0.30319.296

  System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)

  clr.dll : 4.0.30319.296 (RTMGDR.030319-2900)

  dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)

  dfshim.dll : 4.0.31106.0 (Main.031106-0000)

IDENTITIES

  Deployment Identity : Operations Dashboard.app, Version=10.3.0.825, Culture=neutral, PublicKeyToken=f464941b06bea132, processorArchitecture=msil

  Application Identity : Operations Dashboard.exe, Version=10.3.0.825, Culture=neutral, PublicKeyToken=f464941b06bea132, processorArchitecture=msil, type=win32

APPLICATION SUMMARY

  * Installable application.

  * Trust url parameter is set.

ERROR SUMMARY

  Below is a summary of the errors, details of these errors are listed later in the log.

  * Activation of C:\Users\max5\Desktop\RWANDA DATA\OperationsDashboard (7).application resulted in exception. Following failure messages were detected:

  + Failed to load the runtime. (Exception from HRESULT: 0x80131700)

ERROR DETAILS

  Following errors were detected during this operation.

  * [5/7/2015 1:18:27 PM] System.Runtime.InteropServices.COMException

  - Failed to load the runtime. (Exception from HRESULT: 0x80131700)

  - Source: System.Deployment

  - Stack trace:

  at System.Deployment.Application.NativeMethods.GetRequestedRuntimeInfo(String pExe, String pwszVersion, String pConfigurationFile, UInt32 startupFlags, UInt32 runtimeInfoFlags, StringBuilder pDirectory, UInt32 dwDirectory, UInt32& dwDirectoryLength, StringBuilder pVersion, UInt32 cchBuffer, UInt32& dwLength)

  at System.Deployment.Application.Win32InterOp.SystemUtils.CheckSupportedImageAndCLRVersions(String path)

  at System.Deployment.Application.SubscriptionStore.CheckApplicationPayload(CommitApplicationParams commitParams)

  at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams)

  at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)

  at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)

  at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

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4 Replies
JakeSkinner
Esri Esteemed Contributor

Hi Ali,

Yes, Windows 7 is supported.  You can see the system requirements here.  I would check to make sure you have microsoft framework 4.5 installed:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=30653

ALIHash1
New Contributor II

HI Jake,

Thanks for the feedback, when i login in with my ARCGIS ON-LINE Account, it keeps crashing and i have to restart the application any way on how to go about that?

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ALIHash1
New Contributor II

I get the following error Message when i try login into Dashboard:

Problem signature:

  Problem Event Name: CLR20r3

  Problem Signature 01: operationsdashboard.exe

  Problem Signature 02: 10.3.0.825

  Problem Signature 03: 5494ad50

  Problem Signature 04: mscorlib

  Problem Signature 05: 4.0.30319.17929

  Problem Signature 06: 4ffa57ca

  Problem Signature 07: 43c1

  Problem Signature 08: 1b6

  Problem Signature 09: System.IO.DirectoryNotFound

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: b8b4

  Additional Information 2: b8b406014c466fbcbddc3ffb07af5974

  Additional Information 3: d571

  Additional Information 4: d571009c65b391b90ec31773b3791900

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JakeSkinner
Esri Esteemed Contributor

Try the following:

1) Locate 'OperationsDashboard.exe.config'. The easiest way to locate this file is to open Operations Dashboard and then open Task Manager.  In Task Manager, select the Processes tab and select the OperationsDashboard.exe:

screen1.png

Right-click on this .exe and choose ‘Open File Location’.  This will open Windows Explorer where the .exe is located.  Below this file you should see the ‘OperationsDashboard.exe.config’ file.  Ex:

screen2.png

2) Edit this file using a text editor to include the following line:

<add key="useAcceleratedDisplay" value="false" />

  

Example:

  <appSettings>

    <add key="useAcceleratedDisplay" value="false" />

    <add key="installUrl" value="http://www.arcgis.com/opsdashboard/OperationsDashboard.application" />

    <add key="portalUrl" value="http://www.arcgis.com/sharing/rest/" />

    <add key="secureUrl" value="https://www.arcgis.com/sharing/rest/" />

    <add key="tokenServiceUrl" value="https://www.arcgis.com/sharing/rest/generateToken" />

    <add key="portalHomeUrl" value="http://www.arcgis.com/home/" />

    <add key="helpUrl" value="http://resources.arcgis.com/en/help/operations-dashboard/" />

    <add key="routingUnits" value="mi"/>

    <add key="bingToken" value="AnlRd6az-sLkH1tHykE_kL42ahBzLnIvlU3ZMVrRl64kYMj1o_eZFgagXqOJENg1" />

    <add key="userProfile" value="user.html" />

    <add key="forgotPassword" value="https://webaccounts.esri.com/cas/index.cfm?fuseaction=Login.ForgotPwd.ShowForm" />

    <add key="privacyPolicy" value="http://www.esri.com/legal/privacy.html" />

    <add key="termsOfUse" value="http://www.esri.com/legal/software-license" />

    <add key="ClientSettingsProvider.ServiceUri" value="" />

    <add key="portalAuthentication" value="token" />

  </appSettings>

3) Restart Operations Dashboard