When using Collector for the first time to access web maps on our portal, I can't get past the url entry screen to login. What's going on here?

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12-20-2019 10:13 AM
KellyNeumeier
New Contributor II

I type in the full url for our portal and hit continue and it doesn't go anywhere...no error message, just can't ever get a login screen.  Our portal administrator tested as well with no luck.  

ios 13.3

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8 Replies
Kylie
by Esri Regular Contributor
Esri Regular Contributor

Are you using the URL to your portal instance? For example, https://myportal.mycompany.com/arcgis

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KellyNeumeier
New Contributor II

Yes.  Our portal admin tried as well with no success.  

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Kylie
by Esri Regular Contributor
Esri Regular Contributor

What version of the app are you using?

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KellyNeumeier
New Contributor II

Collector for ArcGIS 19.2.0

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Kylie
by Esri Regular Contributor
Esri Regular Contributor

What version of Enterprise are you using, and do you know what kind of accounts you are using to connect?

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KellyNeumeier
New Contributor II

I now have reason to believe there may be an SSL issue with our portal.  Will research further.  Thanks!

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Kylie
by Esri Regular Contributor
Esri Regular Contributor

OK I'm glad you are making progress on it!

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KellyNeumeier
New Contributor II

Thanks!  I hope this is all that it is...

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