Map Failed To Download

[NicholasLaMar]

I've been trying to test the offline editing capabilities of collector but I can't get the map to download to my devices. I've created a very simple map on ArcGIS Online with one point shapefile which I've uploaded and created a feature service of. Both the feature service and map are enabled for offiline editing and I get the download icon for the map to appear when I open up Collector. I can go through the process of selecting the area I'm intersted in and setting the map scale. Once I hit download it processes anywhere from 20%-50% and then I get this error "The map failed to download The map 'xxxxx' failed to download with the message:" (there is no message).

I've tried downloading from two different wifi connections as well as from my wireless network.

Devices: Samsung Galaxy S3 and Samsung Note 10.1

Any suggestions would be great.

Thanks!

[LukeBehling]

Here is the url: http://bit.ly/1nlkVuN
This is not an AGOL hosted service, and not editor controls are enabled.
Error message is:

Map Download Failed
Unable to download the map.
The operation couldn't be completed. Failed to create replica.
Failed to create replica.

[RichardFisher]

We are also unable to download to our iPAD. A replica can be built with the REST endpoint manually but fails on the iPAD.
I tried the uninstall and reinstall of Collector with no impact...

[RussRoberts]

The error message you are seeing is coming from the service when we are trying to generate the replica. Installing the app won't solve this issue. Are you using any layers that have been copied in the web map? I cannot access that link because it is inside your org and your org does not allow anonymous access.

Russ

[LukeBehling]

I removed the layer and re-added it in and it still has that error.

[RichardFisher]

Russ - Thank you for your reply.
Sorry but I can't expose the data externally.
For simplicity there is only one business layer added for this try.
We enabled the sync and archive. The projection is 26915 not Webmercator as some other comments
suggested, is there a sensitivity to projections? We try basically the same with the end point
and it creates a replica just fine. Do you believe there is a log or some time-out issue happening.
As far as differences between WiFi and Cell, I tried both independently with same result.

[RichardFisher]

Additional info from server manager log.
Can any of these errors explain the download replica issue even if manually it creates OK?

System/SyncTools.GPServer

Error executing tool.: ErrorMsg@SyncGPService:{"code":500,"description":"Failed to create replica."} Failed to execute (Create Feature Service Replica).

System/SyncTools.GPServer
Error while Extracting data in Sqlite Workspace.

System/SyncTools.GPServer
Error: Table not registered [main.LCCA_CULVERT_MATERIALS].
An expected Field was not found or could not be retrieved properly.

(null) An expected Field was not found or could not be retrieved properly.

Failed to parse geometry from input JSON
P1715/REPAIR_EVENT_POINTS_OFFLINE.MapServer

[LukeBehling]

I have it working now. I had to create a new feature class, import the schema of the former, load the data, delete the former fc, rename the new one to match. Then add GlobalID, archiving and attachements. Republished the service, re-added it in AGOL, logged off, logged back on in Collector. This allowed me to download and use disconnected as well as edit while connected.

Correction - I got one of the services to work. The services that were working yesterday and are not working in a connected mode are still giving the error in the screen shot.

[RussRoberts]

Can you enable debug logging on the server and send me the logs when you try to add the feature?

Thanks!
Russ

[LukeBehling]

Bad news.... came in this morning and what was working yesterday when I left is now giving the same error as the other services.
One thought, I set all new services to a minimum pooling of '0' to reduce unneccessary load on the server. Could that be interefering somehow? That's the only thing that I can think of. Russ, I'll send you the logs soon.

[DanGriffin]

If you're feature service is pointing to your organizations ArcGIS server, updating the service url might help.  I've found that when I share a service with arcgis online the service url references our internal network address.  I was able to correct the download issue by changing the service location URL to our public facing address.