Level download error

[JonathanHallam1]

I have a webmap with custom basemap and features I am trying to download ready for client to use in field but keeping getting error. 

Error - Specified level id "0" is not within the min and max scale range

Below  is scales for basemap created, any help

[JonathanHallam1]

KDonia-esristaff‌

[Anonymous User · Accepted solution]

Jonathan,

BUG-000089119: A web map does not download in Collector for ArcGIS .. 

[JonathanHallam1]

Hi Dan, thanks for this can you tell me what level 0 is, I will cache again starting there but miss some levels out to save space?

[Anonymous User]

Level 0 for most tile packages starts at the global level. The amount of tiles generated should be minimal

[JonathanHallam1]

I added the top scale below in my tiling scheme, I still get same issue

[Anonymous User]

You will probably need to log a case with Esri Support so we can get a better grasp of your tiling scheme and the issue at hand.