Select to view content in your preferred language

I am unable to download a basemap from a Portal account for Collector.

02-01-2018 07:10 AM
New Contributor III

Collector is not allowing me to download a basemap and brings me to a screen that says " Secure Layer  This layer is protected: Unkown.   '"  Then asks for Username and Password

see screen shot attached. 

Any suggestions? 

2 Replies
by Anonymous User
Not applicable


This may help:
Prepare maps for offline use—Collector for ArcGIS | ArcGIS 

You will need to add an Esri Basemap to your Portal. This requires using ArcGIS Online credentials to store with the layer. Once that is done, switch the basemap you have with the one you just added.

New Contributor III

Got a solution thanks!!!!!

0 Kudos