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How do I login to Collector/Survey123 if it never asks for credentials?

03-14-2019 02:54 PM
New Contributor II

I am opening Collector and was hoping to get into the portal location for accessing collector maps.  When I login with my android phone, My Iphone, and My Ipad it works just fine but we have purchased a large number of Android tablets and now we can not login to portal. 

It asks for the portal location which I enter. 

Then it gives me two buttons one for the enterprise login and the other for ARCGIS.

When click on the <Portal Named> button for our portal it reverts back to the screen for entering the portal location.  Now if I try on survey123 it goes to a browser that returns something like SSO.<oursite>.com refused to connect.

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