Downloading maps for offline editing

[KevinDunkin1]

I have a my map enabled for offline use and am currently in the process of creating a aerial tpkl to be sideloaded into an ipad for a basemap. While the tpk is being created I am testing the general functionality of offline editing in collector and am receiving an error approximately mid way through the download. I am currently using an ESRI basemap from AGOL. In an attempt to find a consistent error pattern it seems no matter the "work area" or "map detail" an error occurs. I originally received "the request has timed out" however now I receive "Error performing submit job operation for Export Tiles on Export Cache".

This seems like a basemap error/issue does one think it will persist with my own tpk?

Do I have to select a work area and map detail when using my tpk? Field editors will need the entire aerial not just sections

[StephanieWendel]

Piotr Piech​ and Annina Rupe​ can you test the downloading again? We believe everything should be sorted out and working again. Thanks!

[PiotrPiech]

Sure !No problem ! Give me 10 minutes !

P

--

Piotr Piech

GISonLine

<http://www.GISonLine.pl> www.GISonLine.pl

<mailto:tomasz.gacek@gisonline.pl> piotr.piech@gisonline.pl

tel: + 48 12 350 60 74

mobile: + 48 607 614 197

[StephanieWendel]

Thanks Piotr! Keep me posted! Thanks!

[PiotrPiech]

All works fine !!!! Thanks very much for you support !!!!

P

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Piotr Piech

GISonLine

<http://www.GISonLine.pl> www.GISonLine.pl

<mailto:tomasz.gacek@gisonline.pl> piotr.piech@gisonline.pl

tel: + 48 12 350 60 74

mobile: + 48 607 614 197

[StephanieWendel]

Great!! You're welcome, Piotr! Have a wonderful weekend!

[PiotrPiech]

Thank you very much !!! Have a great weekend as well J

--

Piotr Piech

GISonLine

<http://www.GISonLine.pl> www.GISonLine.pl

<mailto:tomasz.gacek@gisonline.pl> piotr.piech@gisonline.pl

tel: + 48 12 350 60 74

mobile: + 48 607 614 197

[deleted-user-wgzH2d-p_0_f]

Everyone in my office can download--still waiting to hear about our Michigan office, but I'm hopeful!  I'll post again if it doesn't work there.  Thanks for your help, Stephanie!

[StephanieWendel]

You're welcome! Glad to hear its working for you too! Keep us posted if it does continue to fail! Thanks!

[AndyZimmerman]

same issue here.  reading through the thread it seems like something on Esri's side that keeps getting "fixed" then breaks again. Anything i can do on my end or do i just have to wait until it is resolved on your side?  i'm trying to conduct a training and need to download to our devices.

[AlanRex1]

Hi Andy,

I was able to reproduce the issue.  I contacted our basemaps team and the issue is now resolved (at least from my testing).  Please let us know if you see any further issues, and thank you for bringing this to our attention!