Collector saving sign-in info on multi-user Android devices

05-17-2018 07:34 AM
New Contributor

We are seeing an issue where after a user signs out completely from Collector, the next login attempt accesses the previous account information. Is this a known bug? Is it a Collector issue or device issue? Its a huge security concern for us. We have lots of employees accessing these shared devices under their individual AGOL accounts. 

Device: Samsung S9, Note8

Process: from maps window > settings button > Settings > Switch account > Remove

Update: Clearing the app storage from the device works. (although this should be a cache item in my mind) but this is only a work around. Looks like ESRI should fix this issue and prevent login info from being saved after logging out of the app.

Process: Device Settings > Apps > Collector > Storage > Clear Data

1 Reply
by Anonymous User
Not applicable

Thanks for updating with the process Konrad. 

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