Collector Attachments don't sync but Feature class Does

[AlexMahrou]

Has anyone else seen this? I've got a guy in the field who's attempting to sync. There's three rows in the feature class that come accross, but then the attachements don't populate. His mobile device shows that there are three items still to sync. So in essence my server doesn't think there's data to update?

Surrounding the time that he's synchronizing in the field, here's a screenshot of my error logs from my server....

What should I do? Restart the service? Delete the rows on my end and ask him to resync? Have him sign out, reboot the iPad and sign back in? I'm using server 10.3 and Collector for ArcGIS on the iPad (the latest).

[RussRoberts]

The -1001 error is a server timeout message. You can increase your server timeouts and see if that fixes the issue you are seeing.

Russ

[AlexMahrou]

Thanks Russell! Where do I do this? And what is the best timeout value to go with?