ArcGIS Online webmap changes not reflected after tapping "reload" in Collector (iOS)

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01-17-2018 11:45 AM
AnnaSan1
New Contributor III

Every time I make a change to an existing web map in my ArcGIS Online organizational account, the changes are not immediately reflected in Collector for ArcGIS, unless I log out and log back in. It does not seem to be reliable if I tap "reload" or pull down to refresh (from the main screen). 

Any changes (symbology change/adding layer/removing layer, etc..) made to my webmap only appear in Collector app if I log out of my user name and then log back in. This is very annoying and can eat away at the time spent in checking if the  maps work correctly. 

How can I get Collector to refresh changes to my webmaps successfully without having to log out of Collector?Does anyone know if this is known bug? 

I am using Collector ArcGIS version 17.0.4 on an iPad Mini 4 iOS 11.2.1.

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AnnaSan1
New Contributor III

I am surprised no one else has this issue. We finally got an slight upgrade to our bandwith speed, but the issue of having to sign-out/in of Collector to view web map changes still persist. It is quite annoying.

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