Unable to reinstall CityEngine

01-16-2014 10:51 AM
New Contributor
Hey guys, I recently uninstalled CityEngine and tried to reinstall it. Neither the ArcGIS Liscense tool or CityEngine would succuessfully install. What do I do?
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2 Replies
Esteemed Contributor
Did you install ArcGIS Desktop after your first successful install of City Engine?

Since I had ArcGIS Desktop on the same machine, I had to install a patch for City Engine to authorize correctly.
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Esri Contributor
It would be helpful to know some facts like which version of ArcGIS / CE were installed? On which OS?
Which version would you like to re-install?

Did you try to run PatchFinder? with this utility we would know which "snippets" or debris of your previous installations are maybe still left on your machine...
Where to download PatchFinder? http://support.esri.com/en/downloads/patches-servicepacks/view/productid/66/metaid/2009#idsp

Maybe this utility ArcGIS 10.2 Final Uninstallation Utility for Windows could help you as well: http://resources.arcgis.com/en/help/uninstall-guides/102FinalUninstallUtilityGuide.html

Esri Germany Technical Support
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