get map data stuck loading Basemaps ?

[romainjanil]

Hey there, get map data doesn't seem to work anymore on my side, it's stuck at loading Basemaps on a black screen. CE 2024.1, tried on multiple machines same thing (win11)...any idea ? 

[JonasObertuefer]

Hi Romain,

Do you see any message in the dialog? Can you provide a screenshot of how it looks?

Best,
Jonas

[romainjanil]

Sure it just hangs on loading Basemaps step and nothing happens

[JonasObertuefer]

Hi again,

Thanks for the screenshot. So far we where not able to reproduce your case.

There is a similar issue in 24.0/1 which we fixed for the upcoming release:

The dialog is stuck a step earlier and then it looks like this:

Here the workaround is just to try again.

Can you check this and also try a couple of times?

If this does not help. I suspect it could be a networking issue. Maybe try it through VPN or with a different provider, if possible.

Best,
Jonas

[romainjanil]

no doesn't work (the try again): here's a screenshot  of the connection test:

can't find a route apparently...

[JonasObertuefer]

But you can access your ArcGIS Online account through the browser?

[romainjanil]

Hi Jonas, sorry for the delay. In fact there was a glitch in my Argis Location account which took time to resolve with Esri. Everything's back to normal now. 

[JonasObertuefer]

Glad to hear everything works again, have a nice week 🙂