Cannot open authorization wizard and launch application

[socialpromotions]

Hello,

I am trying to run Cityengine free trial and am unable to launch the application after download. When I try to open the application, there's an error message "No valid license found. The license files attempted are (No configuration files found)"

I can't get to the screen to enter the Authorization number and set up the application. Tried reinstalling it a number of times. Has anyone faced a similar issue?

Thanks!

[megan_r]

Hello! Instead of launching CityEngine, can you try opening ArcGIS Administrator (this usually installed as a part of the CityEngine install)? Direction on doing so can be found here: https://doc.arcgis.com/en/cityengine/latest/install/windows/authorizing-your-software.htm

Following those directions all the way through, you should be able to authorize CityEngine with the authorization number you have.  Does that workflow work for you?