Revoke specific licenses from account

[mattkramer]

Hello,

I am working on some scripts to assist with the assignment and removal of add on licenses for ArcGIS Pro. I am adding licenses like this:

licenseManager = portal.admin.license.get("ArcGIS Pro")

licenseManager.assign(username=submitter_username,entitlements=requestedLicense)

the "requestedLicense" value would be something like - "spatialAnalystN" which relates to a Spatial Analyst extension for ArcGIS Pro. 

My problem is, I cannot do a similar revoke command to remove this license. I have to remove all licenses by doing the following:

licenseManager.revoke(username=submitter_username,entitlements="*")

Is there a reason that I am unable to put the same "spatialAnalystN" to revoke just this license? When doing this, I get the following error:

 Exception: All requested entitlements must be available to this org. (Error Code: 400)

[SameerAgrawal]

Hello Matt,

Working on something similar. Did you find any workaround to this? Getting the same error when trying to remove specific licenses.

Thanks

[mattkramer · Accepted solution]

Hey Sameer,

In my case, the licenses were unable to be removed if the current user type was not compatible with the license (Such as a Professional Plus user type having a 3D analyst extension assigned, or a Mobile Worker user type having the Location Sharing add on). By updating the user's user type to one that is compatible with the license, I was able to remove said license (downgrading the Professional Plus user type from the previous example to a creator, for instance). Even though I was able to get this workaround to work, I found just removing all of the licenses and re-adding the ones I wanted to keep on the account to be a little easier.

[SameerAgrawal]

Thank you for your prompt response, Matt! I guessed that removing all and re-adding may be the best way forward. Shouldn't the Professional Plus include 3D Analyst though ( https://www.esri.com/en-us/arcgis/products/arcgis-pro/extensions) - bit confused on that portion. 

[mattkramer]

Hey Sameer,

You are correct that the Professional Plus user type includes the 3D Analyst extension. The problem I was facing was that I had an account that had both the Professional Plus user type as well as a separate 3D analyst add-on extension assigned to them, meaning they were double licensed for the 3D Analyst license. I was unable to remove the 3D analyst add-on license from this Professional Plus account until I downgraded them to just a Professional account. We were looking to remove this 3D Analyst add-on so other users could use it, since the original account was already licensed through the Professional Plus user type.

Hope this makes sense!

[SameerAgrawal]

Got it! I will try some new things based on what you mentioned. Thanks again for the quick responses!