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ArcGIS Desktop License Deauthorize Issue

82
2
2 weeks ago
User35489
by
Frequent Contributor
2 weeks ago

Hello There,

I completed the deauthorize steps on ArcGIS License Manager 2020.0, saved the file, and uploaded to secure site operation on Esri. It fails with the below message.

Unfortunately your request could not be completed. Please try again.

Any suggestions please

Environment: ArcGIS Desktop 10.8.1 Licenses, ArcGIS License Manager 2020.0, Windows OS

0 Kudos
2 Replies
CodyPatterson
by MVP Regular Contributor
MVP Regular Contributor
2 weeks ago

Hey @User35489 

Since the error message isn't very descriptive, and you're uploading it directly to ESRI, I would reach out to ESRI support in this case, as the files may have a multitude of issues in case of corruption or similar. You may try restarting your machine and giving it another shot refollowing the steps.

Cody

User35489
by
Frequent Contributor
a week ago

Hey @CodyPatterson 
Restarting did not work in my case. However, I contacted the Esri support, they did reset the licenses from their end.
Thanks