License re-authorization

[OdelekeMiracle]

Hello,
I had access to a 1 year licensed ArcGIS Pro software. Unfortunately, I lost my PC and the software is no longer accessible due to authorization issues. It states ''the activation of the fulfillment is denied by the activation policy for activation ID EVA270044234-1010 because Fulfill count exceeded the available seat count...

Any help on how to get re-authorization would be greatly appreciated in order for me to complete my course.

Please find attached sample of the error message.

[CodyPatterson]

Hey @OdelekeMiracle 

I believe all this means is that you've used 1/1 of the licenses you have, and an additional activation would exceed that. I would reach out to support with your situation and they may be able to deauthorize the older machine, if there is a page where you can find your software key, you may be able to deauthorize it yourself as well, but support would be able to give you the 100% answer.

Cody

[OdelekeMiracle]

Hello @CodyPatterson 

Thank you for your swift response. I have tried reaching out to support but have been unable to.

Kindly assist in reaching out so I can be able to forge ahead with my program.

Thank you, again.

[CodyPatterson]

Hey @OdelekeMiracle 

I would start with their support phone number here, this may be able to get you what you need:

https://www.esri.com/en-us/contact#c=us&t=3

Cody

[OdelekeMiracle]

Hello @CodyPatterson 

You have been most helpful.
I have sent a message through the link, and it has been acknowledged as submitted.

I hope to hear from them soon to resolve the issue.
Thank you very kindly.

[CodyPatterson]

Hey @OdelekeMiracle 

Glad to have helped! Hopefully they get everything sorted out for you!

Cody

[OdelekeMiracle]

Hello @CodyPatterson 

I am yet to receive any updates from ESRI despite dropping a message for them.
Is there any other way I can go about this??

[ShaneONeill_144]

Esri Support will be able to help you with this - hopefully you have been successful in getting in touch with your local Esri Distributor for assistance.

[OdelekeMiracle]

Hello, @ShaneONeill_144 

I do not have a local distributor as I am a student taking a GIS course on coursera. I need the software to practice and finish the course and assignments. I hope they can de-authorize and re-authorize another license for me to complete the program.

By the way, I am stuck on the support page and I don't even know where or how to log my complaint there.

[ShaneONeill_144]

@OdelekeMiracle Licneses that accompany ArcGIS courses with COURSERA are provided by Esri Inc. in the US.

For the issue that you have outlined, we would recommend that you contact Esri Inc., who will be able to assist you further with your query. The link below contains the contact details for Technical Support with Esri Inc:

http://support.esri.com/en/contact-tech-support