3D marker symbol causes ArcScene to crash

[HeidiLeighton]

I had posted this in the old forum as I didn't know there was this new system. My apologies for cross-posting.

I have created a scene in ArcScene. When I try to apply a 3D marker symbol to a point shapefile in my scene, the program crashes with this error message: "ArcGIS Desktop has encountered a serious application error and is unable to continue."

My scene has three layers only:
1. A point shapefile with one point
2. a TIN of seabed elevation data
3. a raster of land elevation

I am trying to symbolize my point with as a 3D marker with a .3ds file.

I have tried creating a whole new scene several times with no success. I have increased the size of my virtual memory with no success.

Does anyone have any suggestions to fix this problem? I am supposed to be creating an animation for a client but I can 't get beyond this problem.

Thanks!

Heidi Leighton

[JakubSisak]

The reason i am asking is that i have had problems with SketchUp models version 7 and greater but no problems with the version 6 or lesser. Not sure what the input model was created with but there might a compatibility issue. (As for Sketchup version 6 is supported but newer versions are not)

[HeidiLeighton]

The model was created in Solid Edge and exported as a .3ds file.

[HeidiLeighton]

I have come back around to this project and  I am still having the same issue of ArcScene crashing when I try to symbolize my point with a 3d marker. I am wondering if the reason may be the graphics card I have in this computer. I know ESRI folks were not able to recreate the issue and maybe they have a higher performance graphics card? I am interested in hearing anyone's experience using ArcScene and 3d models with different graphics cards.

My computer is a Studio XPS 435 MT, Intel Core i7-940 processor, with a 512 MB ATI Radeon HS 4850 graphics card.

Thanks!

[LarryJahn]

:mad:

I've had a TON of problems with ArcScene crashing, mainly when I symbolize with 3d marker symbol.  If I'm lucky, ArcScene will let me symbolize one element at a time before it crashes.  Then maybe, just maybe, ArcScene will even let me save the SXD as well.  The sketchup file version is not the case, because the ArcScene even crashes when utilizing a collada file.   I am having to consider other 3D options due to the unreliability and "bi-polar" nature of crashes in ArcScene.