Latest Contributions by LeviRoberts

Good lord, 10 years and no solution. Yet, I can go to the rest page and call the data myself and order the fields there. If you have the functionality already there, I don't see why you can't have an "Order By Field" parameter in the pop up box options??? But at least we can have snow in our 3d scenes. That's what we really need. ... View more

I wanted to post a follow up with some of our findings in case others run into similar issues, and also in case an ESRI rep sees this. It might be useful to know that all of this testing was in Chrome. Publishing printing services from ArcPro 3.0 seems to not work, not matter what. We've tested this with services in the map and without services in the map. We've cleared caches, cookies, histories and everything else. No matter what we do, we always get the same error. Error executing tool. Export Web Map : Missing or invalid layout template file. Failed to execute (Export Web Map). Because of this thread, we scaled back to ArcPro 2.9. At this point we started having some inconsistent behavior with our printing services, but only when we had a map layer that required a password. If all the layers in the web app were public, we did not experience any errors. The error always followed the same format. Error executing tool. Export Web Map : Layer "[secure layer name]": Unable to connect to map server at [secure layer url]. Failed to execute (ExportWebMap). Failed to execute (Export Web Map). ESRI support told me that the issue might be with our ArcGIS Server maching using a self signed certificate, which is what ESRI recommends in the first place, but as I've tested it seems certificates have nothing to do with it.  I still have not nailed down what triggers the failures to start, but what we've realized is that it has something to do with cookies, at least in Chrome. Most recently I had two printing services in one web app that contained a secured layer, one printing service was created from ArcMap and the other from ArcPro. Once I cleared the cookies they both ran fine. What is odd though is I then published a new printing service to our server, and suddenly our printing services errored out and we received the above error again. I cleared the cookies and that resolved the issue. ¯\_(ツ)_/¯ ... View more

Just talked with ESRI support and they seem to think it has to do with the fact that we use a self signed certificate on our ArcGIS Server machine. They recommend adding a domain certificate and a trusted root certificate. Will have to work with our IT to implement.  ... View more

The printing service was shared to just me, and the map service was shared to a specific group. I tried sharing the printing service with that group to see if that might sneaky work, but to no avail. ... View more

Seems like we struggled with printing secured services years ago when we were creating printing services from ArcMap, but I cannot remember how we solved it back then. Hopefully ESRI get's this sorted out soon. Thanks for all your help! You saved the day!  ... View more

Hey Ben, Thanks for the reply! You solved the inconsistency issue we were having. I scaled back and created one and it seems to be "working". Now we're running into issues with printing from webmaps that have secured services in them. It gives us this error: "Error executing tool. Export Web Map : Failed to create layer from service at https://xxxxxxxx. Failed to execute (Export Web Map)." Did you run into this issue at all? ... View more

Hi Caroline, The service was never stopped, it was constantly running. It would just not run properly after awhile and we would have to go into arcgis server manager and restart the service. It sounds like you are having the same issue, and restarting the service should fix the issue. To test you can go into your ArcGIS Server manager, click on the service that is failing and click the "Save & Restart" button. ... View more

This is what the call looks like in google developer tools. As you can see it's taking almost 2 seconds for TTFB. ... View more

Thanks Josh. That makes a lot of sense. I had a feeling something like this might be the case as it never seemed to max out the resources. It just seemed to consume as much as possible. With this in mind we will probably just scale back the RAM as the machine is currently at overkill levels. Thanks for the informational response! ... View more

Hi Jessica, We also disconnect users each night, so that is possible. Our work around was simply to run a restart python script each morning. This has resolved the issue for us. ... View more