Latest Contributions by SaraSanchez

Hello @BryanPT! Thank you for providing us with this feedback. When accessing the organization without credentials, there is a Help tab at the top of the page, for example: Were you thinking you'd like to see this tab after sign in as well? For signed in members, the current experience includes help entry points from the member's account, apps, and many tools, for example: We also have an administrative option to toggle from local/installed help to web help, for those organizations who prefer that experience. More about that setting here. Hope this helps - please let me know where you think other optimal locations to access help are and we're happy to consider adding them at a future release.     ... View more

Hi Herve - Do the logs at C:\arcgisportal\logs\database\pgsql.log reveal any additional information on the issue? My best recommendation to you is to contact Esri Technical Support for assistance. Sara ... View more

Hi Herve - You should be prompted to create the IAA regardless of whether your content directory resides in default or non-default location.  Once you complete the required fields for IAA and click Create, the upgrade is triggered and backup folders are created for content, site information, and security settings. Sara ... View more

Hi Trevor - I�??m glad to see your portal site was upgraded successfully. To alleviate confusion when upgrading from 10.2 > 10.2.1, the Initial Administrator Account (IAA) will most likely need to be recreated (ie: as it was in 10.2) in order to proceed. Once the IAA is created, so is the config-store-connection.json file.  So, in this case, not proceeding with the creation of the IAA initially caused the file to not exist. From the point of pressing Create on the IAA page to the time your Portal is accessible may take several minutes.  While the upgrade is in progress, it may not be immediately clear whether it is updating or hanging. To ensure the upgrade is in progress and not hanging, I would recommend: View your content directory to verify new files are being created Watch for the database processes to appear in Task Manager.  They will appear toward the completion of the upgrade process. One question I have for you - when upgrading, was your portal�??s content directory on a shared network directory or a non-default location?  It may be that a non-default content directory location triggers the IAA creation but I will have to verify that to be sure. Hope that helps. Sara ... View more