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Errors Creating Map Server Cache Tiles

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09-03-2013 01:44 PM
YungKaiChin
Regular Contributor
I was using Manage Map Server Cache Tiles tool because the image service publishing tool always failed to create cache. However, I am still getting errors when I manually create cache for a given image service.

Here are errors I got running the tool:
Drawing failure, error string = Failed to create an image cache tile for Multispectral at R88CD0.
[Missing raster: [\\DEVDOCSQL1\SpatialData\Landsat_p114r75\\p114r075_7t20000501_z50_nn70.tif]]; 
[Missing raster: [\\DEVDOCSQL1\SpatialData\Landsat_p114r75\\p114r075_7t20000501_z50_nn50.tif]]; 
[Missing raster: [\\DEVDOCSQL1\SpatialData\Landsat_p114r75\\p114r075_7t20000501_z50_nn40.tif]]; 
[Missing raster: [\\DEVDOCSQL1\SpatialData\Landsat_p114r75\\p114r075_7t20000501_z50_nn30.tif]]; ...
Failed to cache extent: 12796907.751699 -2584254.675174 13036269.166296 -2358967.135124 at scale 2311162.2171550002 ERROR 001456: Failed to update tiles.
Failed to execute (ManageMapServerCacheTiles).

Environment:
Desktop, Server and GDB are on three different servers.
I remote into the desktop and using ArcGIS desktop to connect to server and publish.

Additional Info:
The GDB where the mosaic dataset is stored is registered on ArcGIS Server.
The folder where contains imagery files referenced to the mosaic dataset is shared and can be seen on the network.
In the services directory, cache tiles were created from level ID 0 to 7. After that, it has 404 (Not Found) error.

If anyone knows the cause(s) or has some suggestions what may be the cause(s), please let me know.
Thank you.
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1 Reply
JeffreySwain
Esri Regular Contributor
If the image server cache and the map server cache and indicating that those rasters are missing, have you checked to see if they have been moved?  I would recommend logging into the server as the account being used to publish the image service and then attempt to access those rasters from that machine through the designated path. If they exist and are not accessible or if they do not exist you also have your answer.  Are you creating a mosaic dataset using the Landsat raster type?
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