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Error generating Survey123 report

DionO_Reilly

I am trying to generate a survey123 report from a hosted feature service and getting the following error "Error occurred when querying data from the feature layer. Error occurred when querying data from the feature layer. Pagination is not allowed unless ''supportsPagination'' is true.". I checked the rest URL of the feature layer and Pagination is set to true.

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ZacharySutherby

Hello Dion O'Reilly‌,

Is your survey located in ArcGIS Online or ArcGIS Enterprise? From the Survey123 website if you try exporting as a CSV or Excel file does that complete successfully?

If you are using ArcGIS Enterprise is your environment publicly available? Meaning you can hit your Enterprise environment without needing a VPN or being on the organizations network. If it is publicly available you will be able to hit it from your home WiFi network or LTE.

If you can not hit your Enterprise environment outside of the network Feature Reports are not expected expected to work.

Please use the ArcGIS Enterprise Support section of this doc for reference: https://community.esri.com/groups/survey123/blog/2019/07/23/understanding-survey123-feature-reports

If you are using ArcGIS Online do you have a lot of survey submissions with a large amount of photo attachments associated with each submission?

Thank you,

Zach

DionO_Reilly

Hello, we are using Enterprise that is public facing. I can export to excel. The reports were generating a couple of weeks ago without issue.

ZacharySutherby

Hello Dion O'Reilly,

Thank you for reaching out and confirming! I had tested on my end and was able to reproduce the same behavior with a survey I had created just now.

I haven't seen anything logged from the Technical Support side of things as of yet. I would recommend logging a case with Technical Support so that this can be tracked down.

I know recently someone was seeing a similar message in ArcGIS Online as well: https://community.esri.com/thread/255982-survey123-error-generating-reports

Thank you,

Zach

danbecker

Getting the same error here. Nothing has changed in the feature template or hosted feature layer.

Our Integromat webhook choked, so we started diving into the issue. The feature service works as-expected in both Pro and Enterprise Portal.

I also tried download a default "individual" feature template from the survey123 website and using that to create a feature report. I also received the below error. It looks like everything I try results in the below error.

We are running Enterprise 10.8

Please help, we need these reports generated for Federal compliance reporting, DAILY!

Error occurred when querying data from the feature layer. Error occurred when querying data from the feature layer. Pagination is not allowed unless ''supportsPagination'' is true.

ZacharySutherby

Hello Dion O'Reilly‌ and dan becker‌,

It looks like there have been other reports of feature reports issues on the ArcGIS Survey123 July update blog post: https://community.esri.com/groups/survey123/blog/2020/07/03/what-is-new-in-survey123-july-3-2020#comment-87272

It looks like the team is currently investigating it, but if you test on survey123beta.arcgis.com do you see the same behavior in the beta release of the website?

Thank you,

Zach

danbecker

I get the same "supportsPagination" error on https://survey123beta.arcgis.com.

I opened a support case as well.

DionO_Reilly

Hello Zach, I get the same error on the Beta site. Support told me they are trying to find a work around for the issue.

Thanks

danbecker

In my case, it's very specific.

I only get the supportsPagination error when trying to export a feature report for record that:

contains a repeat, that repeat HAS to contain an Image type question
that repeat that contains an image type question has to have at least 1 image attachment, i.e. the user didn't leave the repeat blank

If either of those conditions aren't true the report prints fine.

Hussam_AlJabri

Hi,

I am facing the same. I checked the supportPagination and found it 'true'!

ArcGIS Enterprise 10.8

Public facing..

Any solution?

danbecker

There isn't a fix. For us 10.8 users, we are out of luck until 10.8.1 gets released. Just tell your field crew to stop posting attachments to the s123 form, then you can at least generate the feat. report.

The problem is that the 3 July s123 website release started using the queryAttachments REST API query (if 10.8 is detected), and there is a bug in 10.8 that throws the supportsPagination error. That bug is supposedly fixed in 10.8.1.

So, if your on <10.8, then no issue because the older attachmentInfos query is used, as queryAttachments isnt supported on <10.8.

Hussam_AlJabri

Are they documented this as a bug in 10.8?

The attachments are a critical elements to have in the workflow of our activity. So, let's see if it will fix in next release or at least suppose to fix it in the 10.8.

thanks Dan.

ZhifangWang

Hi ALL,

We are working on a workaround in Survey123 to bypass the issue in ArcGIS Enterprise 10.8. This workaround should be available soon on our Beta website first, if it works well, it will be planned for the Production website later this week.

Please see https://community.esri.com/thread/256233-survey123-feature-report-anticipated-fix#comment-940052 for details.

Thank dan becker‌ for the information.

IsmaelChivite

As Zhifang Wang‌ anticipated, a workaround in Survey123 to bypass the issue with ArcGIS Enterprise 10.8 has been made available in the Early Adopter Program. https://community.esri.com/thread/256233-survey123-feature-report-anticipated-fix#comment-940628

Hussam_AlJabri

Hi Ismael Chivite‌

The supportsPagination error is solved with the beta but I am facing a new error as shown in below figure

We have ArcGIS Enterprise 10.8

Facing public

Once I checked the Logs in \portaladmin i copied the URL and browsed it then the report downloaded successfully!

please help

ZhifangWang

Hi Hussam Rabea‌,

Thanks for the feedback.

I saw there is a similar issue here https://community.esri.com/message/934689-an-error-while-generating-feature-report-portal-for-arcgis , if this is the same problem, maybe we can continue discussion there so any other user who has the same issue has more chance to see it.

Hussam_AlJabri

Yes it is the same. will meet you there.

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