Map Not Working, Boundaries Setting Returns blanks

[MattCarmona]

Hi,

My team just recently built a report in Power BI with the Arc GIS map. Unfortunately I don't have a screenshot of the map due to it not working anymore, but it looked something close to this (representing the countries as boundaries instead of points).

It has been working for a couple weeks, but now when we pull up the report the map looks like this:

And if we try to get it working we get this prompt:

I was under the impression that this feature was part of the free version of Arc GIS. Does anyone know what could be going on? I would appreciate any help!

[DariaKarpińska]

Hi Matt, I have the same issue! Help needed 📢

[MattCarmona]

I have reached out to ESRI support via email since they don't seem to be responding here. Will let you now if I find anything out. 

[LuukLaagwater]

Same issue here! Last year there was a similar post: Solved: ArcGIS map not displaying data - Microsoft Power BI Community. But the suggested solution does not help.

[MattCarmona]

Yes I found that post and tried the recommended solution as well. No luck. I wonder if it was a bug in an update that they pushed. I know that has happened in the past. 

[dawoodalwattar]

Same issue here! What's interesting is that if "points" is selected instead of "boundaries", the visual seems to work. Any tips from the ESRI team or someone who has found a fix would be much appreciated.

[MattCarmona]

Same on my end. I can get the "points" to work, but our C-suite doesn't like that visual. Really hope someone can give us some insight into the situation.

[ecattt2023]

I have the non-free version of Arc GIS and I'm encountering the same issue... I will keep following for answers and comment if something starts working!

[MattCarmona]

This morning our maps suddenly started working again. Hopefully a fix was rolled out behind the scenes. Either way, we are back up and running.