Latest Contributions by OwenGeo

The grey area indicates that the author attempted to add media to the cover but it failed to upload. Can you try having them delete the cover media and try again (or add a different image)? That can sometimes cause the publishing error to appear. ... View more

Thanks for the additional detail, @SaraJL. There is a different, specific message that is shown if the same person has the story open in multiple tabs (see screenshots below), so you will know if it's you or someone else who is creating the conflict. However, as long as you are not making changes across multiple tabs that message won't appear. Unfortunately we can't automatically close someone's browser tab if they choose to leave it open and don't go back to it. But if they aren't making changes in those other tabs, they won't affect anything but their browser's current memory consumption. As I mentioned above, open tabs don't affect the back-end system unless changes are being made, so there's really no active connection for us to "time out." We already communicate to the author if they try to make edits in across different tabs, but if they are running into browser memory issues because they have too many tabs open, I'm not sure we can do much more on our end to help with that. 😕 We recognize that providing the ability for concurrent users edit the same item would alleviate all this. Unfortunately we are not in a position where we can add that feature at this time due to technical limitations, but we do hope to in the future at some point. We may be able to update the experience to require the author to refresh the builder if other changes are detected (rather than give them a choice about what to do), so that could at least eliminate the need to close the builder and come back and may reduce some of the confusion. Do you think that would be helpful? ... View more

@SaraJL - I'm sorry you are seeing this error again. In your screenshot, what is that large grey area? It looks like perhaps an image or video did not finish uploading before publishing?  ... View more

Hi @SaraJL and @PeterKnoop! Thanks for this feedback. We will take a look at this workflow to see if there are some improvements we can make. Just for your understanding, the mechanism of this warning is a bit different than the way you've interpreted it. It's not triggered because others have open browser sessions. Open, idle builder sessions do not affect or lock a story. The browser only communicates with the back-end if/when a change is made. This warning is triggered for the person who has not closed their builder session IF someone else has edited the story after them AND the person who had their browser open for a long time also tries to make another new edit. This situation could lead the person who left their browser open to edit an older version of the story than what is on the server and then overwrite the server with their version, which would wipe out anyone else's more recent changes. The warning screen shows how long ago the edit was made by the other person, so you have an idea whether someone is actively editing or not. If their edit was hours or days ago it's not likely someone is currently making changes, so you should exit the builder and re-open the story again in builder to restart with the latest version. I believe we were intentionally a bit alarmist with this messaging because of the limitations of the system, but I can see that it would be helpful if we at least provide more clarity and detail. ... View more

@BrianRigwald -- The retirement of classic Esri Story Map templates has been moved back again to Q1 2026. An email about this went out to organization administrators last month, and other messaging is in the process of being updated. This is an extension to the previous retirement plan, which was shared back in 2022.  ... View more

This feature is currently in development and we hope to make it available in Q1 of 2025. ... View more

@epiza -- Yes, I agree this process is currently a bit cumbersome. Sharing directly to another user is a capability that would be implemented by ArcGIS Online and then it would apply for all items and apps. Looks like there is already an idea that you can vote for on the ArcGIS Online ideas board here. ... View more

Hello @student554947 - I'm sorry that you are having trouble getting this collaboration to work. We just tested using templates via partnered collaboration workflow, and things appear to be working as expected for us. It's possible there is something specific about your organization(s) or template(s) causing this, so I would recommend contacting Esri Technical Support. Our support analysts will be able to troubleshoot any issues with your environment and/or items and help you get to the bottom of this. ... View more

@ScottBerard -- I'm sorry you have encountered an issue accessing one of your stories. The best thing to do is to please contact Esri Technical Support and they will help you troubleshoot this issue. ... View more

@SaraJL - Thanks for reporting this. I don't believe we've seen this or heard reports of this before. Next time you see this can you please—before you fix it—share a link to the published collection where the View collection button is not visible so we can look into it? ... View more

Closing as duplicate of https://community.esri.com/t5/arcgis-storymaps-ideas/arcgis-storymaps-ability-to-group-or-move-storymap/idi-p/1369785. Please upvote and/or comment on this existing idea to register your support for this enhancement request. ... View more

Closing as duplicate of https://community.esri.com/t5/arcgis-storymaps-ideas/justify-paragraph-text/idi-p/1258864. Please upvote and/or comment on this existing idea to register your support for this enhancement request. ... View more

As noted in the thread below, using the Share card title for the browser tab title was implemented in Aug 2022. ... View more