Cannot accept group invitations

596
4
03-27-2012 05:47 PM
SilcarAdmin
New Contributor
I am administering several groups for many users and have invited many users to multiple groups.

When those users log in to their accounts to accept the invitations they cannot accept any invitation and instead receive the error message:
"Sorry, an error occurred"

[ATTACH=CONFIG]13061[/ATTACH]

Please help me resolve this problem.  At the moment the only work around I have as an option is to create new accounts for the users experiencing this problem and invite them to the groups again.  This is potentially very time consuming as there are many groups and many users involved.

Please help.

Thanks.
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4 Replies
MikeMinami
Esri Notable Contributor
Can you give us the ArcGIS usernames of the users who are seeing this error message? You can send it in a private message to me if you don't want to post it here.

thanks,

Mike
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SilcarAdmin
New Contributor
These users were unable to accept the invitations:
[INDENT]khabbazadnan
harwoodanthony
devergoricarlo
rossjordan
crowthermark
tyrrellraymond
radosavljevictatjana
ahmadzaiyounus
dibbsstephen
robinsonandrew[/INDENT]

Thanks for your assistance.
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SilcarAdmin
New Contributor
and dongpeter
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by Anonymous User
Not applicable
There was a problem where multiple invites for a group were sent, and the end user couldn't accept. We have removed the multiple entries for each user and they should be able to accept group invitations now.

Cheers,
Andrew
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