Web Map Applications wont open for user

[DavidAlford1]

I have several maps in my banner and have shared them with a user of out Organization account. The map will only open if I change his status to administrator. Will not open is he is a User or a Publisher.

[JoeFlannery]

David:

In our Organization, I go in with a "publisher" role and create a map and then "share" that map to a "Group" I have created.  Then, as an "Administrator," I go to the "My Organization" page and add each user to the Group that contains the map via the >Gear >View Groups >Add to Groups.  The user then has permission to see the map that I, the publisher, created.

[PaulLohr]

If the web map app is shared with the group that the user is a part of, it should work.

We have web map apps that are shared properly but users within that group cannot access them. ESRI has not been able to correct it. I don't use web map apps from ArcGIS Online because of this.