Popups within Portal web map when features not visible

Discussion created by spidgeon on Dec 18, 2013
Hopefully this makes some sense - from ArcMap I have published a single map service which contains different layers with different scale ranges set within the service.  For example, traffic signals show as a single icon at an intersection when zoomed out, but these are replaced by individual points for poles and signal connector when zoomed in.  When this service is viewed within a Portal web map, clicking on the map returns popups for all features, even if they are not visible at the current scale.  The popups seem to work as I would like when I set scale ranges within the web map, but (unless I'm missing something) this can only be done at the service level rather than for separate layers, and I want different scale ranges for different layers.  My question is, is there a way to control this within Portal for a single map service?  I'd prefer not to have to publish separate services if it can be helped...