Cannot add any layer from web (map service)

Discussion created by cive1em on Dec 11, 2013
Latest reply on Sep 13, 2015 by tpcolson
Please help. I cannot add any layer from web into a map on my test portal for ArcGIS. I have no problem to add the same layers to an ArcGIS Online map. The error message is "The layer, layer_name, is not responding. Still trying ....". Another problem is that "Search for layers" does not give anything back. I can add a Web Application from other servers, but not map service.

My guess is this is a communication issue between my server and other servers. Any suggestion is greatly appreciated. Thanks in advance.

BTW, here is a list of the software on my test portal:

  Windows Server 2008R2
  Portal for ArcGIS 10.2
  ArcGIS web adapter for IIS
  ArcGIS server 10.2
  ArcGIS GeoEvent processor 10.2