can't sign in to arcgis online through ArcMap file menu

Discussion created by tormsby-esristaff Employee on Jun 30, 2010
Latest reply on Oct 17, 2019 by JeanDanielCIESLAK
When I try to sign in to ArcGIS Online through the ArcMap File menu (version 10.0 final), I get a Sign On Failure message that says "Unable to connect to ArcGIS Online." I can connect through my web browser with no problem.