LDAP Authentication Err: Failed to compute the privilege for the user. socket closed

Discussion created by will.white on Mar 8, 2013
Latest reply on Jun 27, 2014 by drewdowling
Hi All

I'm wondering if anyone has thoughts on an issue I am having with ArcGIS Server 10.1 SP1.

I am managing users via an LDAP server. If I am accessing mapservices or indeed Manager/Admin Directory from a browser, following after a period of inactivity (2 hours I think) I am unable to re-authenticate. I get a message saying that the user doesn't have permission to access. I need to clear the browser cache, or re-open the browser/clear cache in order to be able to re-authenticate.

In the server logs I am getting:

"Failed to compute the privilege for the user '<user>'. <ldapserver>:<port>; socket closed"

I dont think there are any firewalls between my ArcGIS Server and the LDAP server.

I am using a webadaptor, with web authentication.

Any thoughts on how to either extend this time out or remove it all together?

Thanks in advance