Problem with getting an SOE to work ( Dynamic Segmentation Utility SOE Rest )

[TracyArchibald]

I'm trying to get this SOE working on my server.
http://www.arcgis.com/home/item.html?id=e3bfa7c991e34aa8872c937ca9169507

I've managed to load it into the Site->Extentions without any problems.  But when we go to publish a service with the capability enabled, we get the following error:

service failed to start
Secured.road_routes.MapServer:
SERVER2.myurl
ClassFactory cannot supply requested class

What class could it be looking for and what do I need to do to make it work?  I've looked through the documenation and can't see anything that sticks out.

[nicogis]

are you able to create a service with data included in zip file?

[KevinBell]

service failed to start
Secured.road_routes.MapServer:
SERVER2.myurl
ClassFactory cannot supply requested class

I have the same issue.  Funny thing is that the SOE works great on another server that I think is set up identically...  hmmm...

[nicogis]

KevinBellSLC, have you more details in log event viewer windows, arcgis server log? What's the difference from two server (OS, sp arcgis server, same data for service) ?

[KevinBell]

[ATTACH=CONFIG]21560[/ATTACH]

I might not be looking at the right log since this wasn't particularly helpful.

OS is windows server 2008 R2 enterprise on both.  No service packs on either...  same data for the service.

[nicogis]

have you installed sp1 on ags? I have installed on win 2012 and on win7 with ags 10.1 sp1 and I haven't problem.

[TracyArchibald]

Sorry I didn't get back sooner, I've been out of town and then terribly ill...

We published a service with the test data and get the same error.

It LOOKS like I've got Service Pack 1 (the Patch Finder tool seems to say I have it and my build number says 10.1.1 (build 3143)).

This server ONLY has the ArcGIS server, Web Adaptor and IIS on it.  NO desktop arc gis, NO SQL, NO anything else.  It was a fresh build a few weeks back, so there's very little extra on it and it's only ever had 10.1 on it.

So, here's my guesses as to what I'm missing (things that are probably installed by default when other products are installed) and maybe you can confirm or otherwise my suspicions and point me in the right direction.
1) I'm missing a .NET update of some sort.
2) I'm missing a c++ redistributable of some sort.
3) I'm missing some other plug in or supporting dll of some sort.

Thanks!

[nicogis]

I have updated the soe 10.1. Try and see now.

[TracyArchibald]

I've updated the SOE (deleted and reloaded) and republished the service in the root folder (we put everything in folders, so I thought it was worth trying) with no luck.  Still have the same error.

Do I need to restart something in ArcServer for the changes to take effect properly?  Are there some rules on how we need to publish the services?  Was there an update to the sample data that I need to give to the person helping me publish the services?

I do appreciate the help.  Just wish it would work!  🙂

[nicogis]

Can you send me your project (in private message forum) so I check where is the problem?