ArcGIS Server Manager Error

Discussion created by mvolz47 on Jan 15, 2013
Latest reply on Jan 17, 2013 by bubbahey25

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To All ArcGIS Server v10.1 Users:

When I try to use ArcGIS Server Manager for the first time I get the following error after the initial setup pages:
Failed to create the site. The machine does not have a valid license. Please authorize ArcGIS Server by clicking Start > Programs > ArcGIS > Software Authorization

I had already authorized the software over the internet with ESRI, so I am confused as to why I am getting this error message.

Any help or feedback to solve this issue is greatly appreciated. Thank you.

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bubbahey25 Jan 17, 2013 4:02 AM
You may have a corrupt (or invalid) keycodes file. Try deleting or renaming the file, then authorize again.

C:\Program Files\ESRI\License10.1\sysgen

There is a bug where the keycodes file is installed in wrong folder.

See:

http://support.esri.com/en/bugs/nimbus/TklNMDgyODYz
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mvolz47 Jan 17, 2013 9:06 AM
Bubba:

You are correct.

I thought I had authorized the software with my v10.1 EDN license, but I actually took the ECP number from v10.0. When I checked the keycodes file I was able to confirm this.

The below forum post pointed me in this direction:
http://forums.arcgis.com/threads/61471-Error-Failed-to-create-the-site.-The-machine-does-not-have-a-valid-license.?highlight=arcgis+server+10.1+failed+create+site

Note that when I authorized AGS with the v10.1 EDN license, it added the 10.1 keycode values to the 10.0 keycode values and I was still getting an error. I had to delete the 10.0 keycode values and reboot the server in order for ArcGIS Server Manager to function properly.
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bubbahey25 Jan 17, 2013 11:05 AM
Cool, glad to hear it!
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