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Invite User Search

Question asked by tschlachter on Oct 12, 2020
Latest reply on Oct 13, 2020 by PKlingman-esristaff

I'm having an issue with inviting users to a Group inside my organization. The users I'm attempting to invite are outside the organization. The structure of their usernames is: 'first.last@county.gov_gisdepartment'.

 

When I search for a user to add to my group, the search results only return a user with the username 'first'. It seems as though the user invite search stops looking past that first 'period' in the username.

 

Am I missing something? If their accounts are not searchable, how can I point them toward changing that setting and allowing themselves to be searchable?

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