Calculate prediction zone from the crime analysis solution is not giving the expected output. Instead ArcGIS pro shuts down and send report window pop up. Any Ideas why this is happening? Thanks

[deleted-user-0JRNzqbsDKst]

Input Feature class has 3419 features

[DanPatterson_Retired]

from here

Crime Analysis | ArcGIS Solutions for Local Government 

the first question is.... has it ever worked?

then, do you have the requirements?

The error is pretty serious to cause such a crash.  Did you file the report? If not, you should really contact Tech Support to get a resolution.

[deleted-user-0JRNzqbsDKst]

It has never worked even though it is my first time working with the tool. I have tried to run it using other feature classes as well but it keeps crushing. I have attached the report here.