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ArcGIS 10.6.1 and Spillman Geovalidation issue - Blue Searching Circle

Question asked by mhoffman6 on Feb 18, 2020

Our dispatchers have been noticing a blue searching circle that lasts anywhere from 2 to 30 seconds with the rare occasion of it being longer. It started happening with the change to geovalidation. When a dispatcher receives a phone call or has a officer initiated call, they start to enter a call into spillman based on the address or intersection that is given. But before that call can be dispatched, the blue circle appears for the above specified time frame while spillman attempts to validate the address using a composite of the locators. 


Has anyone else had this issue and/or resolved it? We have been in touch with Spillman.