AnsweredAssumed Answered

Login link fails when accessed from web adaptor

Question asked by corydavis343 on Oct 21, 2019
Latest reply on Oct 22, 2019 by corydavis343

My client has ArcGIS Portal and Server running behind their firewall and both web adaptors running on a DMZ server. There are secured feature services I need to access, but cannot reach because the login link doesn't work from the web adaptor. When clicked, it takes the user to a blank page and sits there. It doesn't time out or display an error. Unsecured resources are still accessible.

 

I've only noticed this behavior when using the web adaptor URL; I can still log in directly to the Portal instance.

 

I suspect either something went wrong when the web adaptor was configured or the firewall isn't configured correctly. I need help narrowing down the cause of the failure before I recommend any actions to my client's IT team, so any help would be greatly appreciated.

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