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Microsoft Visual C++ runtime error - ArcGIS online basemap loading

Question asked by kairosawakening on Aug 19, 2019
Latest reply on Aug 20, 2019 by George_Thompson-esristaff

I am running ArcGIS 10.0 on a work computer. Recently, when attempting to load the USA Topo Maps from ArcGIS Online basemaps, I am receiving the "Microsoft Visual C++ Runtime Library" error, thereby cancelling the basemap addition. This only seems to happen when I try to add the USA Topo maps. I can download the gray scale basemap, world imagery, etc. just fine. I can also drag the USA Topo basemap from previous projects in which it was already added, and it works fine with my new projects.


I have uninstalled and reinstalled Microsoft Visuall C++, as well as ran multiple registry cleaning scans and everything seems in order. Does anyone have any idea why I am getting this error message and how to fix the problem? I have found a temporary workaround, but would like to resolve the issue.