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ArcGIS Server import cache no tiles

Question asked by lishirley89 on Aug 15, 2019

I'm trying to import cache into a published map service. I export the cache tiles from another service and select the scales I want. Then I publish the new service and configure the cache settings with the same scales. When I import the cache tiles, it succeeds but none of the tiles are present. Any ideas or workaround would be appreciated!