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Why will surveys not download in Survey123 when launched from Collector?

Question asked by Lindsay_King on Aug 2, 2019
Latest reply on Aug 8, 2019 by JTedrick-esristaff

We have a new issue that we just started seeing this morning.  We have staff using iPads in the field to conduct inspections.  They use Collector for ArcGIS to locate a parcel on the map, and then from the parcel's pop-up, they tap a link which launches Survey123, then they fill in information about the inspection in Survey123.  

 

In the past, if the survey was not already present on the device, Survey123 would automatically download it and the staff could seamlessly continue with their work.

 

Starting this morning, we are noticing that if the survey is not already on the device, when the Survey123 field app is launched from Collector, it "hangs" on downloading the survey.  I can reproduce this behavior with version 3.5.176 on both the iPad and an Android device.  We did not have this problem with a previous version (e.g. 3.5.164).  Did this functionality break in version 3.5.176?

 

When a survey that is not already present on the device is launched from Collector, Survey123 "hangs" on downloading the survey.

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